Privacy Policy

Information We Collect

Information Provided by Users

We may collect information that you provide directly to us. This typically includes details given during account registration, when making deposits or withdrawals, participating in promotions, or contacting our customer support team. Such information can include contact details, date of birth verification data, and transaction-related information.

Technical and Usage Data

Certain technical and usage data may be collected automatically when you visit our site or use our services. This can include your IP address, browser type and version, device operating system, pages viewed, time spent on the site, and referral sources. This data helps us understand how our platform is used and how we can improve the player experience.

How Information Is Used

The information we collect is used for several legitimate purposes. These include providing and personalising our gaming services, processing financial transactions, verifying your identity where required, managing your account, communicating important updates or promotional offers, and improving our website and games based on usage patterns.

We may also use the data to ensure compliance with our regulatory obligations, prevent fraud, and maintain the security and integrity of our platform. All uses are limited to what is reasonably necessary for the operation of the casino and the provision of a safe gaming environment.

Data Sharing

Information may be shared with service providers where necessary to support our operations. These providers assist with payment processing, identity verification, customer support, marketing, and technical infrastructure. We require such parties to maintain appropriate levels of confidentiality and security.

We may also disclose information if required to do so by law, in response to legal processes, or to protect the rights, property, or safety of Hiddenjack Casino, our players, or others. We do not sell personal data to third parties for their own marketing purposes.

Cookies and Similar Technologies

Our website uses cookies and similar tracking technologies to enhance functionality, analyse traffic, and provide a more personalised experience. These technologies may collect information about your browsing behaviour on our platform.

You can manage your cookie preferences through your browser settings. However, disabling certain cookies may affect the performance and features available on our site. By continuing to use Hiddenjack Casino, you consent to our use of these technologies in accordance with this policy.

Data Retention

Data is retained only for as long as reasonably required to fulfil the purposes outlined in this Privacy Policy or as necessary to comply with legal and regulatory requirements. Once it is no longer needed, we take steps to securely delete or anonymise the information.

Data Security

We take reasonable and appropriate measures to protect your personal data from unauthorised access, accidental loss, misuse, or alteration. This includes organisational and technical safeguards appropriate to the nature of the information we hold. While we strive to protect your data, no online platform can guarantee complete security.

User Privacy Requests

You may contact our support team regarding your personal data. This includes requests for access to the information we hold about you, correction of inaccurate data, or raising any concerns about how your information is being used. We will respond to such requests in accordance with applicable requirements.

Our customer support team is available to assist with privacy-related questions. When contacting us, please provide sufficient information to verify your identity and clearly state your request.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal obligations. The revised version will be posted on this page with an updated effective date. We encourage you to review this policy periodically so that you remain informed about how we collect and use your information.

Continued use of our services after any changes have been posted will constitute your acceptance of those changes.

Last updated: March 2025